I'm a recent graduate from Campbell University with a degree in Bachelor of Science and majored in Information Technology Security. Studying ITS equipped me with detailed knowledge and hands-on experience with many different aspects of IT.
I also spent time working at Campbell's IT department. Working at this department and with the different techs would better prepare me for what working in the IT industry would be like. While working there, I would often collaborate with fellow workers to accomplish goals, repair and deconstruct various system hardware, interact and implement integrated company services and applications, and communicate with fellow techs, staff, and students.
Hello, I am Josiah Rice and I am from Dunn, NC. I am a recent graduate from Campbell University, where I spent all 4 of my college years majoring in Information Technology Security. I had the opportunity to work at Campbell's IT department during my Senior year there. It was there where I was able to use the explicit knowledge I learned from my classes and turn it into tacit knowledge that will be useful in future career.
At this job, I was able to learn more about how organizations operate and are conducted. While also being taught useful skills and information from the different techs. These techs took it upon themselves to train me in being a more productive IT technician. With their help, I was able to learn different skills in hardware repairing, implementation and operating organizational services and applications, and communicating with fellow techs, staff, and students. This job was very helpful for me in understanding how IT departments are operated.
IT Support Specialist | Campbell University | Buies Creek, NC
JULY 2023 - MAY 2024
Skills learned while employed at Campbell:
Created help desk tickets, troubleshot, and resolved desktop issues.
Delivered onsite technical support for staff and students
Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
Loaded software, granted permissions, and configured hardware for new employees as part of on-boarding process.
Determined hardware and software application issues using proactive troubleshooting techniques.
Used ticketing systems to manage and process support actions and requests.
Resolved escalated issues by serving as subject matter expert on wide-ranging issues.